Privacy Policy

Thanks for choosing Star Connection. This is our Privacy Policy. Before getting into the details, we’d like to highlight some of the key principles behind it. These principles are important to us because we know they’re important to you.

The Privacy Policy is here to do three things:

  1. Explain the way we use information that you share with us in order to build a great product and give you a great experience with it;

  2. Ensure that you understand what information we collect with your permission, and what we do — and do not do — with it;

  3. Hold us accountable for protecting your rights and your privacy under this policy.

All the information we collect is related to providing the Star Connection service and its features.

Broadly speaking, we collect: information that we must have in order for you to use Star Connection; 

This information includes:

  • Order information, including your name, birth date, address, phone and other information you provide when you order a new service.

  • Verification information including address and other information.

  • Technical information necessary to operate Star Connection. This includes the type of browser and device you use. 

When you agree to our Privacy Policy, you give us the right to collect this information and use it purposes described below. 

  1.  How we use the information we collect

Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information:

  1. to provide, personalise, and improve your experience with the Service and products, services, and advertising (including for third party products and services) made available on or outside the Service (including on other sites that you visit), for example by providing customised, personalised, or localised content, recommendations, features, and advertising on or outside of the Service;

  2. to communicate with you for Service-related or research purposes including via emails, calls, notifications, text messages, or other messages, which you agree to receive;

  3. to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with any permissions you may have communicated to us.

  4. to, if you explicitly provide us your permission, use your email to send you informational, marketing and promotional emails using an automatic email system; you are not required to provide consent as a condition of ordering for Star Connection’s services;

  5. to process your payment or prevent or detect fraud;

  6. to enforce this Privacy Policy, the Terms and Conditions of Use, and any other terms that you have agreed to, including to protect the rights, property, or safety of Star Connection, its users, or any other person, or the copyright-protected content of the Service;

  7. as otherwise stated in this Privacy Policy.

We will be clear with you about how and when we might share information.

In some contexts, we will share certain information. For example, like most services, if you order a new service like Charter Communications, Inc we share some information with them and they share some information with us in order to enable your account.

We hope this helps you to understand our privacy commitments to you. Now, the details await you below, but please remember that this Introduction is part of the Privacy Policy itself — it’s our promise to you. If you ever have any questions or concerns, then please let us know at

2. Key highlights of what you’re consenting to

By using or interacting with the Service, you are consenting to:

  1. the use of cookies and Third Parties application like google analytics.

  2. the collection, use, sharing, and other processing of your information, including for advertising-related purposes (as described in the rest of this Privacy Policy, so please keep on reading!);

Usage, log data & cookies

When you use or interact with the Service, we may use a variety of technologies that collect information about how the Service is accessed and used. This information may include:

  1. the details of the queries you make and the date and time of your request;

  2. technical data, which may include URL information, cookie data, your IP address, the types of devices you are using to access or connect to the Star Connection, unique device ID, device attributes, network connection type (e.g., WiFi, 3G, LTE) and provider, network and device performance, browser type, language, information enabling digital rights management, operating system.

By submiting information on our website you give us permission to follow up  with you by phone or email address you provided.

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